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shipping information

FREE SHIPPING & FLAT RATE SHIPPING

Alambika offers free shipping for orders of $125 CAD or more (before taxes) all over Canada. For purchases under $125, we ask for a $12.95 contribution. All orders are shipped by Expedited Parcel with Canada Post or UPS. Both services are safe, effective and reliable. Rare exceptions may apply to the rates for oversized items (such as wine cellars). If any items you'd like to purchase is considered by such an exception, this will be clearly indicated in the product description. No surprises with us. Note that these delivery charges mentioned above apply to all destinations in Canada which are served by land mail services.

INTERNATIONAL SHIPPING

For international orders, please contact us by email and we will inform you about the shipping rate that applies in your individual case. Please note that it is possible that your country my apply duties or other charges on which we have no control.

TRANSIT TIME

Ontario - Quebec 1-3 business days
Eastern Canada 2-5 business days
Western Canada 4-7 business days
United States 3-10 business days
If you consider that your package has been taking too much time, please do not hesitate to contact us.

protection information

In order to give you full satisfaction, Alambika spends a lot of attention to packaging. We carefully protect the products that will be shipped to you. Before preparing your orer, each glass, bottle and (fragile) item is controlled individually to be sure that it is in perfect condition. Fragile items are protected with bubble wrap and other shock absorbing wrapping. If an item broke on its way to you, please contact us within 48 hours after receiving your order.

 

payment information

To make sure that all transactions are fully secure, we use one of the most advanced security certificates available on the market : SSL 256 bit EV (Extended Validation Secure Sockets Layer with 256 bit encryption). Add to this a security enhenced and customized server with double-layer security firewalls, AP Firewalls and Juniper Netsceen Firewall as well as an up to date credit card frauds detection filter.

To maximize security, we do not store any credit card information and your account is only accessible by one selected member of our staff.